Oct 15 2012

We are now Shared Service Practitioners

Shared services is set to increase substantially with 90% of local authorities planning to share some services over the next 2 years (Source: Isos Mori Survey 2011).

Shared services are not outsourcing and they are not mergers. In a shared service the partners have an equitable share in the decision making, but retain their sovereign identities whilst drawing on the resource they are sharing. These are multi-million pound change management programmes, which if done badly can result in reputational damage for both the shared service team and the organisations in the partnership.

Developing successful shared services is complex and time consuming.  As such some shared service projects, whilst not necessarily failing, do not deliver the desired business case outcomes for three key reasons.

  • Firstly, a lack of leadership ambition to drive through the difficult decisions on redundancies, relocations and the required change in culture.
  • Secondly, the projects are under-resourced and added to managers' day jobs.
  • Thirdly, the teams who lead the work are untrained in key shared services skills and knowledge - especially those required to successfully develop and sustain relationships between partners.

To respond to this challenge a new role has emerged, that of a qualified shared service practitioner, someone trained and skilled to work in the development of public sector shared services. A shared service architect is a shared service practitioner

Culture First Directors Heidi Bellamy and Lisa Wright have attended a series of taught seminars as part of a Postgraduate Certificate in Shared Services. These modules, taught by Shared Service Architects, mean they are equipped with a range of over 100 tools and techniques to support a culture and sports/leisure shared service project using the Shared Service Architecture methodology.

If you would like to have an informal conversation about shared services do call us on 01473 345385 or drop us a line